West Sussex County Council (23 018 091)

Statement Upheld Assessment and care plan 01-Apr-2024

Summary: We will not investigate Ms X’s complaint about the Council’s decision to remove her support for cleaning and laundry following a care reassessment. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused by the likely fault.

West Sussex County Council (23 018 654)

Statement Upheld Special educational needs 15-Apr-2024

Summary: We have upheld this complaint about delays in the Education Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused to the complainant by its delay.

West Sussex County Council (23 010 824)

Statement Upheld Special educational needs 23-Apr-2024

Summary: Miss F complains the Council failed to issue an EHC plan for her daughter within the statutory timescales. There was fault which has caused injustice. The Council has agreed to apologise and make a payment to remedy this.

West Sussex County Council (23 010 680)

Statement Upheld Special educational needs 28-Apr-2024

Summary: Miss B complained about the education provision made for her child who has special educational needs. We upheld the complaint, finding service failure contributed to Miss B’s child suffering a loss of education provision. The Council has accepted our findings and at the end of this statement we set out the action it has agreed to remedy this injustice.

West Sussex County Council (23 011 722)

Statement Upheld Charging 29-Apr-2024

Summary: Ms C complains the Council inappropriately charged for residential care after her father died and the residential care it commissioned was inadequate. The Council is at fault for failing to respond to Ms C and there was service failure by the care home. This caused Ms C uncertainty and avoidable charges for care. To remedy the complaint the Council has agreed to waive some outstanding fees. It will also make Ms C a symbolic payment for the time, trouble and distress the Council’s actions caused her. As part of its commissioning role the Council will also review the Care Provider’s recording.

West Sussex County Council (24 001 080)

Statement Upheld Other 15-May-2024

Summary: We upheld Mrs X’s complaint about delays in the Council’s consideration of her complaint through the children’s statutory complaints process. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused. We did not investigate Mrs X’s substantive complaint about the Council’s social care involvement with her child because the second stage of the statutory children’s procedure is almost complete.

West Sussex County Council (24 000 762)

Statement Upheld Special educational needs 02-Jun-2024

Summary: We will not investigate this complaint about delays in the Education Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

West Sussex County Council (24 000 989)

Statement Upheld Special educational needs 10-Jun-2024

Summary: We will not investigate this complaint about delays in the Education Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.

West Sussex County Council (23 014 091)

Statement Upheld Charging 02-Jul-2024

Summary: Mrs X complained about the Council’s decision to charge her mother, Mrs Y, for her care and support, after first saying there would be nothing to pay. We did not find the Council said Mrs Y would not have to pay for her care and support. However, we found the Council was at fault for not providing clear charging information in writing at the start, and for significant delays completing a financial assessment. But we found no fault in the way the Council completed Mrs Y’s financial assessment.

West Sussex County Council (23 013 322)

Statement Upheld Disabled facilities grants 15-Jul-2024

Summary: Mrs F complained that both Councils failed to agree adaptations to the family home needed by her husband and children. We upheld the complaint, finding both Councils acted with fault contributing to an impasse where no application for grant funding had been made. This caused distress. The Councils accepted our findings and at this statement, we set out the action they have agreed to take to remedy this injustice and improve services.