West Sussex County Council (24 003 682)

Statement Upheld Charging 24-Jul-2024

Summary: We will not investigate Mrs X’s complaint that the Council informed her that her mother’s care would be free and then sent them an invoice for care contributions. Mrs X also complains the Council delayed in carrying out a financial assessment. The Council’s apology for the delays is sufficient to remedy any injustice caused.

West Sussex County Council (24 009 572)

Statement Upheld Charging 03-Dec-2024

Summary: We will not investigate this complaint about adult social care charging. Further investigation would not lead to a different outcome.

West Sussex County Council (24 013 269)

Statement Upheld Parking and other penalties 03-Jan-2025

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his application to extend his dropped kerb. This is because the Council has reconsidered Mr X’s application and agreed to the extension he wanted and this provides a suitable remedy for the complaint.

West Sussex County Council (24 013 251)

Statement Upheld Charging 15-Jan-2025

Summary: We will not investigate Mrs X’s complaint about the Council invoicing for backdated care charges and its delay completing her mother Mrs Y’s financial assessment. There is not enough evidence of fault in the Council’s assessment to warrant an investigation. We would not achieve a different outcome from investigating the Council’s delay in the financial assessment.

West Sussex County Council (23 011 807)

Statement Upheld Assessment and care plan 27-Jan-2025

Summary: Mrs J complained the Council failed to hold a discharge planning meeting and wrongly charged her for care after she was discharged from care under the Mental Health Act 1983. It was fault not to hold the meeting; the Council has already remedied the injustice caused by this. There was no fault in the charging for Mrs J’s care.

West Sussex County Council (24 009 520)

Statement Upheld Child protection 28-Feb-2025

Summary: Mrs X complained about the Council’s decision to start child protection action and put her child on a child protection plan. The Council accepted fault in failing to share information about the process with Mrs X, and apologised for the distress caused. We found the Council’s failings did not affect its decision, and its apology is sufficient remedy for the injustice.

West Sussex County Council (24 008 286)

Statement Upheld School transport 07-Mar-2025

Summary: Ms X complained about the Council’s poor communication and failure to respond to her request for reasonable adjustments and her complaint about the same. The Council is at fault for failing to respond to some communication and delay responding to Ms X’s complaint. This has caused Ms X distress. The Council has already apologised and offered reasonable adjustments; this is a satisfactory remedy.

West Sussex County Council (24 009 875)

Statement Upheld Assessment and care plan 19-Mar-2025

Summary: The Council acknowledged failings in the way it dealt with the financial assessment for Mrs Y’s care, before the complaint came to this office. It apologised and offered a repayment plan. We consider this a satisfactory remedy.