Case Ref: 23 015 068 Category: Environment and regulation Sub Category: Noise

• • Review its website to make clear when and how it will consider its ASB powers when investigating noise from domestic and commercial premises.• Ensure that the revision to the website is shared with relevant staff and they are reminded that ASB powers are applicable to complaints about noise.

Case Ref: 21 007 140 Category: Environment and regulation Sub Category: Antisocial behaviour

• The Council will review its procedures to ensure that the wording in Community Protection Notices is effective and that officers review them after any legal advice is received.

Case Ref: 20 006 845 Category: Environment and regulation Sub Category: Antisocial behaviour

• The Council should: • Remind relevant staff of the community trigger review process and when to inform a customer of this option.
• • Remind relevant officers of the importance of proper and appropriate record keeping of decision making.
• • Review its policy and procedure of how it works with other agencies in respect of noise nuisance and ASB complaints. It should conduct the review with the fault and learning points of this investigation in mind. It should provide the Ombudsman with evidence of any changes to prevent a recurrence of the fault.