There are 4 results (please note that to maintain confidentiality, we do not publish all our decisions)
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Welwyn Hatfield Borough Council (23 012 811)
Statement Upheld Allocations 29-May-2024
Summary: The Council was at fault for failing to keep accurate records of its consideration of Ms X’s case at its Exceptional Circumstances Panel. However, this did not cause Ms X a significant injustice. The Council has agreed to act to improve its services.
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Welwyn Hatfield Borough Council (23 006 738)
Statement Upheld Other 10-Jul-2024
Summary: Mr X complains about how the Council has dealt with fly tipping incidents near to his home and how the Council has dealt with his complaint. The Council was at fault for its complaint handling which caused injustice to Mr X. The Council has been asked to remedy the injustice caused.
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Welwyn Hatfield Borough Council (24 003 301)
Statement Upheld Refuse and recycling 29-Sep-2024
Summary: Mr X complained the Council failed to provide him with a replacement bin. We found the Council was at fault for the lengthy delay in providing him with a replacement bin. We also found the Council at fault for failing to manage Mr X’s case proactively. This caused him inconvenience, uncertainty, frustration and put him to the time and trouble of complaining. The Council has now apologised and provided Mr X with a replacement bin. The Council agreed to our further recommendations to remedy the injustice caused.
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Welwyn Hatfield Borough Council (24 015 424)
Statement Upheld Trees 19-Dec-2024
Summary: We will not investigate this complaint about the Council not cutting hedges and grass in line with its maintenance schedule. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The Council has upheld the complaint and further investigation by us would not be proportionate.