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Decisions for Walsall Metropolitan Borough Council between 01 April 2023 and 31 March 2024

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Walsall Metropolitan Borough Council (23 012 946)

Statement Upheld Domiciliary care 01-Feb-2024

Summary: We will not investigate this complaint about adult social care at home. The Council accepts failures in care support and delay responding to the complaint. The Council has apologised and waived the care fees. It is unlikely an Ombudsman investigation would achieve anything further.

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