Uttlesford District Council (23 007 555)

Statement Upheld Enforcement 14-Aug-2024

Summary: Mrs X and Mr Z complain that the Council has failed to take appropriate enforcement action against a neighbour for planning breaches, or delayed action when it said it would. We did not find fault with how the Council came to its decision not to take further action for one breach. We found fault with delays in its investigations. The Council has agreed to our recommendations to remedy the injustice caused.

Uttlesford District Council (24 000 151)

Statement Upheld Refuse and recycling 14-Oct-2024

Summary: Mr X complained that between March 2023 and February 2024 the Council mismanaged its waste collection service resulting in many missed bin collections from his property. The Council accepts its service fell below expected standards during this period but has now provided additional resources and the service is operating as expected. A suitable remedy is agreed.