Service improvements

Tameside Metropolitan Borough Council

Showing service improvements between 1 April 2025 and 31 March 2026

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 6 of 6 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Tameside Metropolitan Borough Council as a CSV file.

  • Tameside Metropolitan Borough Council (25 008 416)

    Category: Education Date: 18-Feb-2026

    Summary

    Mr X complained about the Council’s handling of his child’s Education, Health and Care (EHC) Plan. We find the Council at fault for failing to complete the EHC Plan within statutory timescales. This caused Mr X avoidable stress and uncertainty and delayed his child’s access to special educational provision. The Council will apologise to Mr X, make a payment and update us on the steps it is taking to address delays in issuing EHC Plans.

    Service improvements

    The Council was found at fault for failing to complete the EHC Plan within statutory timescales. It has agreed to update the Ombudsman on the steps it has taken to improve management oversight of the timeliness of EHC Plans. This should include details of any action plan to address delays, or an explanation of how the Council will develop one if none is in place. The Council should provide us with evidence of this within three months of our final decision.

  • Tameside Metropolitan Borough Council (25 005 955)

    Category: Children's care services Date: 05-Mar-2026

    Summary

    The Council considered Mrs X’s complaint through the children’s statutory complaints procedure without fault but it failed to complete the recommended actions it agreed to. Mrs X’s complaint was about the Council’s failure to provide adequate respite for her disabled children. The Council has agreed to apologise, pay Mrs X £500 and carry out the recommendations without delay to remedy the injustice caused.

    Service improvements

    The Council has agreed to review this case to identify why it has failed to carry out seven out of the eight recommendations and create an action plan to prevent this from occurring in the future.

  • Tameside Metropolitan Borough Council (25 003 164)

    Category: Adult care services Date: 26-Feb-2026

    Summary

    We have found fault in the way the care agency provided care to Mr C, which meant his needs were not always fully met. The Council has agreed to apologise and carry out a service improvement.

    Service improvements

    Ask the Agency to ensure that all relevant staff understand their duty to keep appropriate records. The Council will ask the Agency to provide training or guidance as needed.

  • Tameside Metropolitan Borough Council (24 021 187)

    Category: Education Date: 27-Nov-2025

    Summary

    Miss X complained about the Council’s failure to secure part of the provision set out in her child’s Education, Health and Care Plan, which she said adversely impacted her child’s transition to adulthood. We found the Council at fault in not securing the provision. To put right the injustice arising from its fault the Council agreed to apologise to Miss X and her child and make a symbolic payment.

    Service improvements

    The Council agreed to remind staff commissioning services from third parties they need to ask them for costs and their availability to deliver those services to avoid delay in securing provision required by Education, Health and Care Plans.The Council agreed to remind staff, when handing over a case to a colleague, of the importance of identifying outstanding actions on Education, Health and Care Plans to ensure unresolved issues are not overlooked, particularly if they concern the delivery of educational provision set out in section F of a Plan.

  • Tameside Metropolitan Borough Council (24 018 898)

    Category: Education Date: 28-Aug-2025

    Summary

    There was fault by the Council, because it delayed completing an annual review of an education, health and care plan, did not consider whether its duty to arrange alternative educational provision applied while a child was not attending school, and did not ensure she received specialist provision she required during this time. The Council has agreed to apologise and offer a financial remedy to address the injustice these faults caused. It has also agreed to consider how best to ensure its staff understand the Council’s responsibilities to provide education for a child not attending the school.

    Service improvements

    The Council has agreed to consider and decide a plan to ensure relevant staff properly understand its responsibilities under section19, and are confident in applying it. The Council should provide the Ombudsman with a copy of the plan once it has done so.

  • Tameside Metropolitan Borough Council (24 012 929)

    Category: Education Date: 02-Jun-2025

    Summary

    Ms X complained about the Council’s handling of her transport application, and for awarding a personal transport budget. She said this was not suitable to arrange private taxis and she has had to transport her child to school, causing significant difficulties to the family. We found the Council at fault for its communication and the way it provided a personal transport budget. The Council has now agreed to arrange home to school transport for her child. The Council has agreed to apologise, make a symbolic payment to recognise the remaining injustice, and take action to prevent recurrence of fault.

    Service improvements

    The Council should send written reminders to relevant staff of the requirement to seek an applicant’s consent before providing a personal travel budget for children or young people eligible for school transport assistance.The Council should arrange the training it said it would for transport appeal panel members to ensure decisions made adhere to statutory travel to school guidance.

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