Service improvements

Tameside Metropolitan Borough Council

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

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Tameside Metropolitan Borough Council (22 015 555)

Category: Planning Date: 20-Aug-2023

Summary

Mrs X complained the Council delayed taking action in respect of unauthorised development at a neighbouring property and failed to effectively communicate with her about the situation causing stress. There was avoidable delay determining a retrospective planning application meaning Mrs X and her family had to live with an intrusive loss of privacy. There is also fault in how the Council handled this complaint and corresponded with Mrs X. A suitable remedy is agreed.

Service improvements

Carry out a review of procedures especially in respect of the complaints process and the Chief Executive's input to ensure timescales are adhered to.

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