Service improvements

Tameside Metropolitan Borough Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Tameside Metropolitan Borough Council as a CSV file.

  • Tameside Metropolitan Borough Council (22 000 440)

    Category: Planning Date: 25-Nov-2022

    Summary

    Mr B says the Council wrongly validated a planning application, failed to consider the impact the development would have on his amenity and the greenbelt, failed to recognise differences in measurements and the size increase of the development, failed to consider the 60° rule, delayed determining the application, failed to keep him up-to-date and failed to properly address his complaint. There is no fault in how the Council considered the planning application. During the delay processing the planning application the Council failed to keep Mr B up-to-date and did not deal with his complaint properly. An apology, payment to Mr B and reminder to officers is satisfactory remedy.

    Service improvements

    The Council will consider how to deal with complaints about planning applications which have not yet been determined and then communicate that decision to complaints officers.The Council will remind officers in planning and enforcement teams of the need to keep complainants up-to-date when an enforcement investigation has begun and a retrospective planning application has been submitted if there are delays processing those applications.

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