The Council has agreed to: • by training or other means remind staff of the importance of meeting the Council’s complaint procedure timescales.• provide evidence an effective communication training has been completed for the Council’s waste collection crew and its wider service.• provide the Ombudsman with the audit trail evidence of the Council’s further one month waste collection service monitoring of Mr X’s property.• review procedures for monitoring arrangements to ensure records are kept for future audit purposes. This should include the date and times of monitoring and photographic evidence.