Service improvements

Tameside Metropolitan Borough Council

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Tameside Metropolitan Borough Council as a CSV file.

  • Tameside Metropolitan Borough Council (23 003 561)

    Category: Education Date: 24-Sep-2023

    Summary

    Mrs X complained about the outcome of her school placement application for her child, Y. The Council was at fault for not telling Mrs X the application did not meet the criteria of the exceptional circumstances panel. However, this did not cause Mrs X an injustice because the appeal panel properly considered all the evidence before it refused the appeal. The Council agreed to review its process to ensure there is no recurrence of the fault in the future.

    Service improvements

    The Council agreed to update its processes to ensure it informs applicants who request consideration of exceptional social or medical circumstances about the outcome of its decision. If the Council rejects the application before the exceptional circumstances panel is held, or the application is refused for other reasons, it will tell the applicant why.

  • Tameside Metropolitan Borough Council (22 008 709)

    Category: Education Date: 10-Apr-2023

    Summary

    Miss X complained her son, Y, did not receive the transition specified in his Education, Health and Care Plan (EHCP) when he moved to college. Miss X also complained Y is not receiving the one-to-one support specified in his plan. She complained the Council denied receiving a personal budget request for speech and language therapy (SALT). Miss X says this has meant Y is not receiving the support he needs. Miss X also says she was not able to appeal against the EHCP as the Council delayed the annual review. The Council was at fault. The Council did not provide support specified in Y’s EHCP and did not review the EHCP in time in line with legislation. Miss X’s appeal rights were frustrated as a result. The Council should apologise to Miss X and Y, ensure Y is receiving the support set out in his EHCP and pay a financial remedy to acknowledge the impact of its fault.

    Service improvements

    •Remind staff of the Council’s responsibilities to ensure the provision set out in the EHCP is secured and provided.•Provide guidance to its staff to ensure EHCP annual reviews are completed within the appropriate timescales when a young person is about to enter a key stage transition.

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