Service improvements

Tameside Metropolitan Borough Council

Showing service improvements between 1 April 2025 and 31 March 2026

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

Export results (CSV)

Downloads the current filtered list of service improvement decisions for Tameside Metropolitan Borough Council as a CSV file.

  • Tameside Metropolitan Borough Council (25 005 955)

    Category: Children's care services Date: 05-Mar-2026

    Summary

    The Council considered Mrs X’s complaint through the children’s statutory complaints procedure without fault but it failed to complete the recommended actions it agreed to. Mrs X’s complaint was about the Council’s failure to provide adequate respite for her disabled children. The Council has agreed to apologise, pay Mrs X £500 and carry out the recommendations without delay to remedy the injustice caused.

    Service improvements

    The Council has agreed to review this case to identify why it has failed to carry out seven out of the eight recommendations and create an action plan to prevent this from occurring in the future.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings