Service improvements

Tameside Metropolitan Borough Council

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Tameside Metropolitan Borough Council as a CSV file.

  • Tameside Metropolitan Borough Council (20 011 128)

    Category: Children's care services Date: 10-Aug-2021

    Summary

    Ms B complained about the way the Council investigated concerns about her care of her children. She said the Council’s actions and the lack of support meant she had to leave the area. There was fault by the Council that caused injustice to Ms B. The Council will apologise and make a payment to her.

    Service improvements

    The Council will remind officers of the importance of clear and transparent communication with members of the public. And the need to record when it is decided not to share information.

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