Tameside Metropolitan Borough Council (22 017 428)

Category: Adult care services Date: 05-Dec-2023

Summary

Mr C complains about the Council’s failure to provide him with housing and care. Mr C says the Council has not properly considered his debt for care charges and did not deal with his complaint properly. The Council is at fault for providing wrong information in its complaint response and in fettering its discretion in its assessment of charge. The Council is not at fault for failing to provide housing or care. The Council has agreed to apologise to Mr C, reconsider his assessment of charge, and review its charging policy.

Service improvements

Tameside Metropolitan Borough Council (22 000 328)

Category: Adult care services Date: 20-Apr-2023

Summary

Mr C said the Council failed to provide the care he needed and communicated with him poorly. On the evidence seen, the Council was at fault for a failure to provide an occupational therapist’s appointment for a year. It was at fault for not wearing transparent masks when visiting Mr C. These faults caused Mr C injustice in the form of distress and poor care. We have recommended the Council apologise to Mr C, make a financial payment and service improvements. However, the Council is not at fault for its financial assessment of Mr C’s ability to pay for his care.

Service improvements