Tameside Metropolitan Borough Council (22 012 963)

Category: Adult care services Date: 06-Mar-2023

Summary

There was fault in the late Mr X’s wound care. The Council will apologise, make a symbolic payment to his relative Ms Y and take action set out in this statement to minimise the risk of recurrence.

Service improvements

Tameside Metropolitan Borough Council (21 016 909)

Category: Adult care services Date: 19-Jul-2022

Summary

Mr X complains the Council failed to deal properly with the charges for his mother’s care, resulting in it charging her more than she can afford to pay. The Council failed to resolve questions about his mother’s mental capacity. It also failed to deal properly with a third-party top-up agreement, resulting in his mother paying a top-up which was not sustainable. The Council needs to apologise, refund the top-up and pay financial redress to Mr X and his mother.

Service improvements