The Council has agreed to review the way its Neighborhood Teams prioritise new adult social care cases / referrals and determine when a social worker should be allocated immediately.The Council has said it will review the process through which social workers decide / prioritise how urgent it is to carry out a specific care review, once a case has been allocated to them, and how this is monitored by their line manager.The Council has agreed to discuss the lessons learned from the case with the NHS Community Learning Disability Team and its Behavioural Services Team, and determine how they prioritise cases, so as to identify possible actions to avoid a reoccurrence.

The Council will remind relevant staff of the need to give clear advice about assets, such as tenancies, when a person moves into residential care.The Council will review its processes to ensure that staff consider whether avoiding care costs was a significant motivation when deciding whether a disposal amounts to a deprivation of assets and properly records the factors considered.The Council will ensure it provides, in its letter confirming the person's assessed contribution towards the costs of their care, information about how to challenge the financial assessment in cases where it has decided there was a deprivation of assets.