The Council has also agreed to undertake a number of service improvements. It is introducing a revised Safeguarding Adults Policy, and will provide updated training to relevant staff. It will also refresh staff understanding of how to handle safeguarding concerns. It will signpost care staff to the Care Quality Commission (CQC)guidance on seeking medical advice. As part of future contracts, it will require care homes to agree with residents’ families the level of notification they would like about changes in their condition, and record this in the resident’s care plan. It has undertaken training for adult social care staff on handling complaints. It will share this report with staff at Oakwood Care Centre.Oakwood Care Centre has also undertaken anumber of service improvements. It has introduced a new ‘Unexpected Death Policy and Procedure’, and staff will be required to sign to confirm they have read it. It will discuss the contents of this report at its next team meeting. It has introduced new care plans, which clearly indicate whether resuscitation should be attempted. The manager and deputy manager are now ‘safeguarding adult’ managers. It will shortly review its notification process.