Nearly 60% of eligible Tameside children waited more than eight months for education support plan update, Ombudsman reports

Tameside council is routinely taking too long to complete reviews of the support it offers to children and young people with Special Educational Needs and Disabilities (SEND), the Local Government and Social Care Ombudsman has found.

Family called too late to say goodbye to mother

A Tameside family was not able to say goodbye to their dying mother because staff at the Oakwood Care Centre did not call them in time, the Local Government and Social Care Ombudsman has said

Public scrutiny of complaints should be encouraged

The Local Government Ombudsman (LGO) is reminding councils of the importance of positively responding to and learning from complaints.

Councils advised about care charging following complaint

We remind councils of the need to properly assess the impact on existing users when they change the way they commission care.