Tameside Metropolitan Borough Council (24 010 847)

Statement Upheld Looked after children 07-Apr-2025

Summary: Mrs X complained about the Councils poor communication and failure to meet key timescales for Y to transfer onto the next school. We find the Council at fault for failing to keep Mrs X updated about Y’s education and placement. This caused Mrs X distress and uncertainty. The Council has agreed to apologise and make a payment to Mrs X.

Tameside Metropolitan Borough Council (24 010 995)

Statement Upheld Special educational needs 23-Apr-2025

Summary: Mrs X complained that the Council delayed in its decision to refuse to reassess her son, Y’s, special educational needs, and delayed in issuing an amended Education, Health and Care Plan following an annual review. We found fault on the part of the Council which caused injustice to Mrs X and Y in the form of distress and delayed access to suitable educational provision. The Council has agreed to make symbolic payments to remedy the injustice caused.

Tameside Metropolitan Borough Council (24 012 732)

Statement Upheld Direct payments 06-May-2025

Summary: Mr X complains the Council has failed to deal properly with the charges for his care, resulting in it charging him more than he can afford to pay. The Council failed to explain why it accepted some of his car expenses as disability related expenditure but not others. The council needs to apologise and reconsider its decisions, providing reasons for them.

Tameside Metropolitan Borough Council (24 022 007)

Statement Upheld Disabled children 21-May-2025

Summary: We will not investigate this complaint about the Council failing to escalate Mrs X’s complaint about a failure to arrange payments for support workers properly. Doing so would be unlikely to add to the Council’s own investigation.

Tameside Metropolitan Borough Council (24 011 766)

Statement Upheld Other 28-May-2025

Summary: Mrs M complains about further delay by the Council arranging overnight respite away from home for her children. We previously considered Mrs M’s complaint in July 2024 when the Council said it hoped to arrange respite by September 2024. Overnight respite began in April 2025. We have recommended a symbolic payment to recognise the impact of the delay.

Tameside Metropolitan Borough Council (24 012 929)

Statement Upheld School transport 02-Jun-2025

Summary: Ms X complained about the Council’s handling of her transport application, and for awarding a personal transport budget. She said this was not suitable to arrange private taxis and she has had to transport her child to school, causing significant difficulties to the family. We found the Council at fault for its communication and the way it provided a personal transport budget. The Council has now agreed to arrange home to school transport for her child. The Council has agreed to apologise, make a symbolic payment to recognise the remaining injustice, and take action to prevent recurrence of fault.

Tameside Metropolitan Borough Council (25 001 998)

Statement Upheld Charging 21-Jul-2025

Summary: We will not investigate Miss X’s complaint about matters relating to the Council seeking payment of her father’s care home fees following his death. This is because the Council has already taken suitable action to remedy the matters raised in the complaint, prior to our involvement.

Tameside Metropolitan Borough Council (24 019 479)

Statement Upheld Refuse and recycling 17-Aug-2025

Summary: Ms X complained the Council repeatedly failed to collect her household recycling from May 2023 to January 2025. We find the Council at fault for the missed collections, which caused Ms X frustration and inconvenience. The Council has apologised to Ms X, which is a suitable remedy for her injustice. Therefore, we have not recommended anything further.

Tameside Metropolitan Borough Council (24 018 898)

Statement Upheld Special educational needs 28-Aug-2025

Summary: There was fault by the Council, because it delayed completing an annual review of an education, health and care plan, did not consider whether its duty to arrange alternative educational provision applied while a child was not attending school, and did not ensure she received specialist provision she required during this time. The Council has agreed to apologise and offer a financial remedy to address the injustice these faults caused. It has also agreed to consider how best to ensure its staff understand the Council’s responsibilities to provide education for a child not attending the school.

Tameside Metropolitan Borough Council (25 011 421)

Statement Upheld Other 08-Oct-2025

Summary: We have upheld this complaint about delay in the children’s statutory complaints procedure. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.