There are 3 results (please note that to maintain confidentiality, we do not publish all our decisions)
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Tameside Metropolitan Borough Council (24 022 007)
Statement Upheld Disabled children 21-May-2025
Summary: We will not investigate this complaint about the Council failing to escalate Mrs X’s complaint about a failure to arrange payments for support workers properly. Doing so would be unlikely to add to the Council’s own investigation.
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Tameside Metropolitan Borough Council (25 001 998)
Statement Upheld Charging 21-Jul-2025
Summary: We will not investigate Miss X’s complaint about matters relating to the Council seeking payment of her father’s care home fees following his death. This is because the Council has already taken suitable action to remedy the matters raised in the complaint, prior to our involvement.
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Tameside Metropolitan Borough Council (24 019 479)
Statement Upheld Refuse and recycling 17-Aug-2025
Summary: Ms X complained the Council repeatedly failed to collect her household recycling from May 2023 to January 2025. We find the Council at fault for the missed collections, which caused Ms X frustration and inconvenience. The Council has apologised to Ms X, which is a suitable remedy for her injustice. Therefore, we have not recommended anything further.