Tameside Metropolitan Borough Council (23 013 311)

Statement Upheld School transport 19-May-2024

Summary: Mrs X complained about how the Council handled her application for home to school transport support for her son, Y, in 2023. Mrs X also complained the Council withheld information about Y’s entitlement in September 2022 and would not backdate the transport allowance it later agreed to in September 2022. The Council failed to tell Mrs X about the home to school transport support in 2022, and failed to properly consider and respond to her application for support in 2023. The Council will apologise for the injustice this caused and backdate the support to September 2022.

Tameside Metropolitan Borough Council (23 019 237)

Statement Upheld Other 15-Jul-2024

Summary: Mrs M complains the Council has not provided overnight respite care for her children since August 2022. We uphold Mrs M’s complaint. The Council has agreed to make a symbolic payment to acknowledge the impact on Mrs M and her family.

Tameside Metropolitan Borough Council (24 001 560)

Statement Upheld Special educational needs 28-Jul-2024

Summary: We will not investigate this complaint about communication and speech and language therapy payments for Miss X’s child. It now seems likely the Council resolved these matters before Miss X approached us. Further investigation by us would be unlikely to lead to a different or better outcome.

Tameside Metropolitan Borough Council (23 021 095)

Statement Upheld Special educational needs 15-Aug-2024

Summary: Miss X complained about the Council’s delay completing her child, Y’s Education, Health and Care needs assessment. We find fault, causing injustice to Y and avoidable distress and uncertainty to Miss X. The Council has agreed to apologise and make a payment to Miss X.

Tameside Metropolitan Borough Council (24 012 391)

Statement Upheld Other 31-Oct-2024

Summary: We have upheld this complaint because the Council delayed considering a complaint at stage two of the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by issuing its stage two response without further delay. It will also apologise and offer to make a payment to the complainant to remedy the time and trouble they have been too.

Tameside Metropolitan Borough Council (23 018 886)

Statement Upheld Special educational needs 29-Nov-2024

Summary: Miss X complained the Council failed to secure suitable alternative education provision for her child, Y, for around 12 months. We have found the Council at fault for failing to consider its section 19 duty at the correct time and for failing to secure suitable education provision. We have also found the Council at fault for its communication and complaint handling. We have made recommendations to remedy the injustice this caused. We have found the Council at fault for procedural delays when completing an annual review of Y’s EHC Plan. However, this fault did not cause an injustice. We recommend the Council act to improve its services.

Tameside Metropolitan Borough Council (23 019 851)

Statement Upheld Assessment and care plan 02-Dec-2024

Summary: Ms X complains the Council failed to support her properly after she asked for help in December 2023, and was only just setting up her direct payments when she contacted us in March 2024. The Council took far too long to set up Ms X’s direct payments. It needs to apologise and pay financial redress. It also needs to improve its working practices.

Tameside Metropolitan Borough Council (24 000 028)

Statement Upheld Building control 04-Dec-2024

Summary: Ms X complained the Council delayed taking action to ensure her neighbour’s property was safe. We find the Council at fault for failing to communicate with Ms X about these delays. The Council has agreed to apologise to Ms X and make a payment to acknowledge the uncertainty this caused.

Tameside Metropolitan Borough Council (24 001 464)

Statement Upheld Residential care 17-Dec-2024

Summary: Mr X complained about the way a Council-funded care home assessed his mother’s (Mrs X) dependency levels. We have found fault with the Council (as the responsible body) for not ensuring the dependency scores reflected Mrs X’s circumstances. This caused Mr X to pay higher top-up fees and caused avoidable distress. We have recommended the Council apologise and pay a financial remedy.

Tameside Metropolitan Borough Council (24 001 650)

Statement Upheld Private housing 28-Jan-2025

Summary: Mrs X complained about the Council’s failure to rehouse her tenant from her property after she served a notice. We found the Council at fault as it did not consider whether the property was reasonable for the tenant to remain in occupation, during the period Mrs X was seeking possession of the property. The Council has agreed to our recommendations to remedy the injustice.