There are 2 results (please note that to maintain confidentiality, we do not publish all our decisions)
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Swindon Borough Council (25 004 428)
Statement Upheld Allocations 13-Feb-2026
Summary: Miss X complained the Council failed to acknowledge her complaint about the suitability of her accommodation. We find the Council at fault for a delay in completing its assessment of Miss X’s medical needs. The delay caused Miss X uncertainty and frustration, however the assessment result was backdated which remedied the injustice caused by the delay.
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Swindon Borough Council (24 019 645)
Statement Upheld Charging 05-May-2025
Summary: We will not investigate Miss X’s complaint about the Council failing to tell her of her son’s requirement to contribute towards the cost of his care. This is because there is insufficient evidence of fault. In addition, an investigation would not lead to any further findings or outcomes.