Service improvements

Surrey County Council

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Surrey County Council as a CSV file.

  • Surrey County Council (20 013 133)

    Category: Planning Date: 06-Sep-2021

    Summary

    Mr X complains the Council has not properly investigated and acted on a planning enforcement complaint, resulting in his suffering continued noise disruption, distress, time and trouble. We find fault in the Council’s application of its planning enforcement policy and fault in its communications with Mr X, causing Mr X injustice. We recommend the Council provides Mr X with an apology, payment for distress and a further response to his complaint. Further, that it amends its policy to accurately reflect its practice.

    Service improvements

    The Council has agreed to amend its Planning Enforcement Policy as necessary so that its description of monitoring accurately reflects its practice.

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