Surrey County Council (24 019 138)

Statement Upheld Special educational needs 02-Apr-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s delay in issuing her daughter an Education Health and Care Plan because it has offered a suitable remedy for the injustice the delay caused Mrs X. We cannot investigate Mrs X’s complaints about the Council’s refusal to carry out an assessment and its decisions on the contents of the final Plan because Mrs X has appealed to the SEND Tribunal.

Surrey County Council (24 022 266)

Statement Upheld Special educational needs 10-Jul-2025

Summary: We will not investigate Miss X’s complaint about delay in the annual review of her child’s Education Health and Care Plan. This is because the Council has already offered a remedy for this part of her complaint. Nor will we investigate her complaint the final plan is out of date, because Miss X had a right of appeal about this and it would be reasonable to expect her to have used this.

Surrey County Council (24 015 542)

Statement Upheld Special educational needs 27-Aug-2025

Summary: Ms X complained the Council delayed completing the annual review of her child Y’s Education, Health and Care Plan, removed special educational provision from the Plan and did not provide School A with enough funding. We found the Council was at fault for the delayed annual review. The Council has apologised and offered a symbolic payment which is an adequate remedy for the avoidable confusion and delay in appeal rights.

Surrey County Council (24 016 604)

Statement Upheld Special educational needs 27-Aug-2025

Summary: Ms X complained about the Council’s handling of her son, A’s, Education, Health and Care Plan and communication with her about it. We found the Council has already taken appropriate action for its poor communication with Ms X and delays in the annual review process between. We found no other fault.

Surrey County Council (25 000 224)

Statement Upheld Special educational needs 09-Sep-2025

Summary: We will not investigate this complaint about delays in the annual review of an Education, Health and Care Plan, or the content of the Plan, including how the Council communicated about this matter. This is because the Council has upheld Mrs X’s complaint, apologised and offered a suitable remedy for Mrs X’s injustice. Therefore, further investigation would not lead to a different outcome and there are no wider public interest issues to justify our investigation.

Surrey County Council (25 003 732)

Statement Upheld Special educational needs 16-Sep-2025

Summary: We will not investigate Mrs X’s complaint about the lack of education provision for her child. This is because part of the complaint is late and the Council offered a suitable remedy for injustice caused to Y. We would not achieve more for Mrs X if we investigated the complaint.

Surrey County Council (25 003 585)

Statement Upheld Special educational needs 21-Sep-2025

Summary: We will not investigate Miss X’s complaint about missed Special Educational Needs provision. This is because we could not add to the investigation carried out by the Council. We cannot investigate the contents of a final Education Health and Care plan issued by the Council because Miss X has used her right of appeal to a tribunal.

Surrey County Council (25 004 957)

Statement Upheld Special educational needs 30-Sep-2025

Summary: We will not investigate this complaint about delays following an Education, Health and Care Plan annual review meeting. This is because the Council has already upheld the complaint and offered Miss X £300. This is a suitable remedy for the injustice caused and further investigation would not achieve anything more.

Surrey County Council (25 005 733)

Statement Upheld Special educational needs 01-Oct-2025

Summary: We will not investigate Mrs X’s complaint about missing support under an EHC Plan. The Council have offered a suitable remedy. We will also not investigate Mrs X’s complaint about the contents of an EHC Plan. It would be reasonable for Mrs X to appeal to the tribunal.

Surrey County Council (25 007 886)

Statement Upheld Special educational needs 13-Nov-2025

Summary: We will not investigate this complaint about an Education, Health and Care (EHC) Plan review. The Council have offered a suitable remedy.