Surrey County Council (25 004 026)

Statement Upheld Transition from childrens services 26-Mar-2026

Summary: Mrs Y complains about the Council’s actions in relation to a mental capacity assessment for her adult son, Mr Z. She also complains about the actions of the social workers and delay in reassessing Mr Z’s needs. We find no fault in the way the Council arranged or completed the assessment. The Council partially upheld the complaint about the tone of a social worker’s email and upheld the complaint about delays in responding to Mrs Y’s request for a review of Mr Z’s support needs. The Council apologised, and we consider this to be a proportionate remedy for the injustice caused by that fault.

Surrey County Council (25 015 766)

Statement Upheld Special educational needs 26-Mar-2026

Summary: We will not investigate Ms M’s complaint about changes to her daughter’s education, health and care (EHC) plan following the annual review meeting in December 2024 because there is no worthwhile outcome achievable. The Council has apologised for the delay amending the plan and offered a symbolic remedy. There is nothing we could add to the Council’s response with further investigation.

Surrey County Council (25 013 200)

Statement Upheld Special educational needs 24-Feb-2026

Summary: We will not investigate this complaint about the Council’s management of an Education, Health and Care plan. This is because the Council has already offered a reasonable remedy in line with our guidance and any remaining injustice is not significant enough to justify our involvement.

Surrey County Council (25 013 227)

Statement Upheld Special educational needs 19-Feb-2026

Summary: We will not investigate this complaint about the Council’s delays in carrying out an Education, Health and Care Needs Assessment for a child. This is because the Council has offered the complainant a suitable remedy and it is reasonable to expect the complainant to appeal to the Tribunal in relation to any concerns they have about the content of the plan.

Surrey County Council (25 003 515)

Statement Upheld Special educational needs 26-Jan-2026

Summary: Miss X complained that the Council had failed to provide the required Occupational Therapy for her son as set out in his Education, Health and Care Plan, and had delayed in issuing an amended Education, Health and Care Plan after an annual review. The Council accepted fault and that this had meant Miss X’s son missed some required provision. The Council offered a remedy which Miss X thought was inadequate. We have considered Miss X’s comments, but our view is that the Council’s offer is proportionate and sufficient to remedy the injustice.

Surrey County Council (25 002 392)

Statement Upheld Special educational needs 09-Jan-2026

Summary: The Council failed to provide Speech and Language and Occupational Therapies along with specialist equipment for Mrs X’s child, Y. This should have been provided as it was set out in Y’s Education, Health and Care Plan. The Council has accepted fault, apologised and paid Mrs X a suitable financial remedy.

Surrey County Council (25 004 841)

Statement Upheld Special educational needs 12-Dec-2025

Summary: Mrs X complained the Council failed to provide her child with the Occupational Therapy provision specified in their Education, Health and Care Plan. We find the Council at fault, causing a loss of provision. The Council has apologised and offered a suitable payment to Mrs X, which is a satisfactory remedy for the injustice caused.

Surrey County Council (25 007 886)

Statement Upheld Special educational needs 13-Nov-2025

Summary: We will not investigate this complaint about an Education, Health and Care (EHC) Plan review. The Council have offered a suitable remedy.

Surrey County Council (25 005 733)

Statement Upheld Special educational needs 01-Oct-2025

Summary: We will not investigate Mrs X’s complaint about missing support under an EHC Plan. The Council have offered a suitable remedy. We will also not investigate Mrs X’s complaint about the contents of an EHC Plan. It would be reasonable for Mrs X to appeal to the tribunal.

Surrey County Council (25 004 957)

Statement Upheld Special educational needs 30-Sep-2025

Summary: We will not investigate this complaint about delays following an Education, Health and Care Plan annual review meeting. This is because the Council has already upheld the complaint and offered Miss X £300. This is a suitable remedy for the injustice caused and further investigation would not achieve anything more.