Case Ref: 23 013 678 Category: Education Sub Category: Special educational needs

• The Council will review its procedures for annual reviews to ensure they comply with all relevant legislation, regulations and government guidance.

Case Ref: 23 005 445 Category: Adult care services Sub Category: Assessment and care plan

• The Council will consider the lessons learned from this case, and will confirm the action it has taken to improve services in relation to: • the timescale for allocating cases to social workers • responding to complaints and keeping complainants informed • communicating effectively with linked NHS services and working together in a co-ordinated and patient-centred way

Case Ref: 23 006 191 Category: Education Sub Category: Special educational needs

• The Council has agreed to proivde an update with its progress in improving its adherence to statutory times scales both in issuing EHC plans following a needs assessment and completing the Annual Review process and provides details of ongoing actions to secure improvements in these areas.

Case Ref: 23 005 964 Category: Education Sub Category: Special educational needs

• The Council agreed to issue reminders to all staff in its Special Educational Needs and Disabilities (SEND) service that:when a child with an Education, Health, and Care (EHC) plan moves from a different council's area, the Council must let the family know within 6 weeks of transfer whether it will carry out an EHC needs assessment, or when it will review the plan. It also must review the plan within 3 months, or within 12 months of the previous review by the old council, whichever is later; andany final EHC plan issued must be shared with the family, along with their rights to appeal to the First Tier Tribunal (SEND).
• The Council agreed to review its processes and procedures, and issue reminders to relevant staff, to ensure that where it is aware a child is being educated part-time, it keeps the suitability of this arrangement under regular review.
• The Council agreed to ensure a copy of our final decision is considered as part of its ongoing Special Educational Needs and Disabilities (SEND) Improvement Strategy, following its Independent SEND Review. The Council commissioned this independent review in 2021 to address issues with its SEND services and is monitoring progress against the actions it identified.

Case Ref: 23 005 229 Category: Education Sub Category: Special educational needs

• The Council will send a memo to officers in education to make clear when a child receives alternative provision the Council keeps the number of hours provided under review. That memo should also remind officers of the need to ensure prompt consultations with schools take place when a child is out of education, the requirement to put in place provision by day 6 and that it sends consultations to multiple schools at the same time rather than sending out individual consultations.
• The Council will provide evidence to the Ombudsman it has in place a process to identify alternative speech and language therapists or occupational therapists when a shortage is preventing provision in a child's EHCP being put into place.

Case Ref: 23 004 587 Category: Adult care services Sub Category: Assessment and care plan

• Remind staff about the importance of reviewing STAP goals when there is a change in circumstances and the need for a properly completed Care Act assessment when the service ends;
• Use this complaint to remind staff about the importance of professional boundaries and providing clarity about roles and responsibilities;
• Through commissioning with the Care Provider ensure that it has policies in place and staff are aware about professional boundaries.

Case Ref: 23 002 813 Category: Education Sub Category: Alternative provision

• The Council should remind its staff that the In Year Fair Access Protocol does not exclude pupils who are undergoing an EHC Needs Assessment, only those who have EHC plans naming a school.

Case Ref: 23 002 669 Category: Education Sub Category: Special educational needs

• The Council agreed to issue reminders to all staff in its Special Educational Needs and Disabilities (SEND) service that:when a child with an Education, Health, and Care (EHC) plan moves from a different council’s area, the Council must let the family know within 6 weeks of transfer whether it will carry out an EHC needs assessment, or when it will review the plan. It also must review the plan within 3 months, or within 12 months of the previous review by the old council, whichever is later; andany final EHC plan issued must be shared with the family, along with their rights to appeal to the First Tier Tribunal (SEND).
• The Council agreed to review its processes and procedures, and issue reminders to relevant staff, to ensure that where it is aware a child is being educated part-time, it keeps the suitability of this arrangement under regular review
• The Council agreed to ensure a copy of our final decision is considered as part of its ongoing Special Educational Needs and Disabilities (SEND) Improvement Strategy, following its Independent SEND Review. The Council commissioned this independent review in 2021 to address issues with its SEND services and is monitoring progress against the actions it identified.

Case Ref: 23 000 434 Category: Education Sub Category: Special educational needs

• The Council has agreed to carrying out training of its Special Educational Needs and Disability staff in the following areas:statutory timeframes for progressing through the stages of annual reviews;its duty to finalise Education, Health and Care plans within statutory timeframes following annual reviews;the importance of annual review notes and draft, amended Education, Health and Care plans making clear what amendments are proposed and not referring the reader instead to separate documents;its duty to prepare its young people for adulthood in all Education, Health and Care plan annual reviews from year 9 onwards;its duty to review Education, Health and Care plans every 12 months, regardless of whether there is an ongoing appeal to the Special Education Needs and Disability Tribunal;the Council's non-delegable duty to secure the provision set out in section F of Education, Health and Care plans; andthe importance of seeking records regarding the amount of provision missed by a child or young person, once the Council becomes aware that the provision is not being delivered.

Case Ref: 23 000 005 Category: Adult care services Sub Category: Assessment and care plan

• The Council will remind relevant staff to ensure care and support plan reviews are carried out annually.