Suffolk County Council (22 016 913)

Category: Children's care services Date: 10-Oct-2023

Summary

There was no fault the Council was intending to close down the support it was providing to Mr X’s family. There was fault that it closed it prematurely because of its poor communication. There was also fault the Council did not share the updated assessments on the support it was providing with Mr X. The Council accepted these faults and have offered Mr X a sufficient personal remedy for this injustice. It has also agreed to take additional steps to improve how it communicates with service users to prevent a reoccurrence.

Service improvements

Suffolk County Council (22 007 108)

Category: Children's care services Date: 25-May-2023

Summary

Miss F complained the Council has failed to provide adequate respite provision for her son who is a child in need. She also says the Council significantly delayed responding to her complaint and it has failed to provide an appropriate remedy for her and her son’s injustice. We find fault with how the Council dealt with the respite provision and for its delays in responding to Miss F’s complaint. The Council apologised to Miss F and offered her a suitable financial remedy. This is a sufficient for her and her son’s personal injustice. The Council agreed to implement service improvements when it considered Miss F’s complaint, which it has agreed to evidence. It has also agreed to our further recommendation to make another service improvement to address the significant delays during the statutory complaints procedure.

Service improvements