Service improvements

Suffolk County Council

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 11 - 12 of 12 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Suffolk County Council as a CSV file.

  • Suffolk County Council (20 008 176)

    Category: Adult care services Date: 12-Jan-2022

    Summary

    Mrs X complains the Council delayed in completing a financial assessment in respect of her mothers’ contribution towards the cost of her residential care. As a result, Mrs Y continued to pay private fees for longer than necessary. We have found the Council to be at fault. To remedy the injustice caused the Council has agreed to apologise, refund the overpaid fees and make a payment to recognise the distress and time and trouble caused to Mrs X.

    Service improvements

    The Council will also remind staff of the importance of completing a financial assessment in a timely manner.

  • Suffolk County Council (20 000 747)

    Category: Education Date: 08-Dec-2021

    Summary

    Mrs Y complained the Council failed to provide her son with suitable education. The Ombudsman has found fault by the Council, causing injustice. The Council has agreed to remedy this by apologising, making payments to acknowledge the impact of the loss of education and time and trouble caused to Mrs Y, and a service improvement.

    Service improvements

    Review its procedures for the provision of GCSE learning to pupils unable to attend school or engage with tutors.

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