Suffolk County Council (20 010 207)

Statement Upheld Special educational needs 09-Feb-2021

Summary: We will not investigate Mr C’s complaint about the Council’s failure to formally respond to his request for a reassessment of his daughter’s Education Health and Care needs. This is because the Council has now complied with Mr C’s request, and therefore any further investigation would not achieve a different outcome.

Suffolk County Council (20 003 724)

Statement Upheld School transport 10-Feb-2021

Summary: the complainant complained the Council wrongly refused her application for home to school transport and refused to exercise discretion to allow her to appeal. The Council says it applied its home to school transport policy properly and did not offer an appeal because the appeal arrived after its deadline. We find the Council acted with fault and recommend a remedy.

Suffolk County Council (20 000 639)

Statement Upheld Special educational needs 15-Feb-2021

Summary: Mrs X complains about the Council’s actions leading up to the provision of an Education, Health and Care plan for her child. She says the Council incurred delays and provided misleading information about the process. Mrs X also complains about the Council’s handling of her complaint. She says the Council’s actions caused unnecessary stress and uncertainty to her child and the wider family. We find fault by the Council in this matter and the Council has agreed a remedy to address the injustice caused.

Suffolk County Council (20 005 345)

Statement Upheld Child protection 22-Feb-2021

Summary: Mr B complained about the Council’s Common Assessment Framework report and plan. Mr B says the Council’s actions caused him and his children distress. The Council was at fault for not considering Mr B’s complaint under the statutory complaint procedure. The Council has agreed to do so without further delay.

Suffolk County Council (20 003 267)

Statement Upheld Other 05-Mar-2021

Summary: Mr X complains the Council failed to properly investigate his complaint about bias and collusion. We found the Council’s investigation was inadequate and lacked sufficient evidence for its assurances. This caused Mr X uncertainty about whether the outcome may have been different. To remedy the injustice caused the Council has agreed to apologise and consider the complaint at stage two of its corporate complaints procedure without delay.