There are 3 results (please note that to maintain confidentiality, we do not publish all our decisions)
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Stockton-on-Tees Borough Council (24 005 511)
Statement Upheld Council tax 11-Aug-2024
Summary: We will not investigate this complaint about Council tax payments as the matter has been remedied.
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Stockton-on-Tees Borough Council (24 004 573)
Statement Upheld Charging 21-Oct-2024
Summary: The Council acknowledges there was a missed opportunity to explain the funding basis for the late Mr X’s care home placement and has waived the fees for the period when Mr X was deemed to be a short stay resident. That remedies any injustice arising from that complaint. There is no evidence of fault in the way the Council conducted the assessment of mental capacity.
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Stockton-on-Tees Borough Council (23 012 842)
Statement Upheld Special educational needs 25-Nov-2024
Summary: Miss X complained the Council delayed identifying a special school place for her child, Y, which led to them missing education. Miss X also complained the Council failed to provide Y with suitable school transport. We cannot investigate Miss X’s concerns about Y’s education because she had a right of appeal to the special educational needs and disabilities (SEND) tribunal about Y’s school placement. We have ended this investigation about Y’s school transport. The Council has put in place service improvements, the injustice is not significant enough to justify our involvement and there is nothing worthwhile we can achieve by pursuing this matter further.