Case Ref: 23 017 819 Category: Housing Sub Category: Council house sales and leaseholders

• The Council has agreed to report to us on the action it has taken since 2021/2022 to ensure it properly records and processes RTB applications.

Case Ref: 22 005 547 Category: Planning Sub Category: Planning applications

• Review the handling of Mr X’s complaint and how it carries out complaint investigations. It should ensure its investigations at all stages consider the councils actions as a whole, and not solely whether an individual department acted appropriately.

Case Ref: 20 009 632 Category: Housing Sub Category: Allocations

• Review its policies and procedures to ensure alignment and compliance with legislation, statutory guidance and its allocations policy;
• Issue guidance to all staff about decision making in respect of medical assessments and priority;
• Issue guidance to all staff about dealing with homelessness prevention;
• Review its decision letters to ensure they include the necessary level of detail, including a summary of the evidence considered, the reason for the decision and the right to review; and
• Write to all applicants after 1st April 2020 who cannot be demonstrated to have been notified of the right to review about relevant decisions, outlining their right of review and offering an opportunity to re-assess their applications.

Case Ref: 20 006 218 Category: Housing Sub Category: Allocations

• The Council has agreed to remind officers: to ensure they record all contacts with customers; and to clearly advise customers when they are responding to a complaint.