There are 3 results (please note that to maintain confidentiality, we do not publish all our decisions)
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Stevenage Borough Council (24 007 983)
Statement Upheld Homelessness 17-Jul-2025
Summary: Mr X complained about the Council’s actions when he approached it as homeless. We found some fault by the Council as it did not evidence it assessed the suitability of interim accommodation it offered to him. This caused uncertainty and frustration to Mr X. The Council has agreed to apologise, pay a symbolic payment to recognise his injustice, and take action to prevent recurrence of this fault.
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Stevenage Borough Council (25 001 485)
Statement Upheld Allocations 13-Jan-2026
Summary: Mrs X complained the Council failed to take sufficient action to provide accommodation that meets the needs of her family. The Council failed to take timely action once it was determined that her current property could not be adapted to meet her needs meaning Mrs X has been living in accommodation without proper washing and sleeping facilities impacting on her mental and physical health. As well as exploring all possibilities to find alternative accommodation the Council will make Mrs X a symbolic payment.
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Stevenage Borough Council (25 010 852)
Statement Upheld Allocations 21-Jan-2026
Summary: We will not investigate this complaint about Mr X’s housing register application. This is because the Council has agreed to remedy the injustice.