St Helens Metropolitan Borough Council (23 009 036)

Statement Upheld Residential care 19-Jun-2024

Summary: We have upheld one of Ms X’s complaints about a failure to ensure one of her husband’s medicines was re-supplied. There was also poor-record-keeping in relation to the support Mr X required at hospital appointments. Mrs X has already had an apology from the Care Home which acted on behalf of the Council. We do not uphold complaints about a failure to understand Mr X’s needs, to obtain medicine for a skin condition or about poor communication. The Care Home has already taken appropriate action to remedy the injustice.