Southampton City Council (22 011 043)

Statement Upheld Leisure and culture 20-Apr-2023

Summary: Mr X complained the Council wrongly terminated his allotment tenancy and banned him from the grounds. He says the Council did not investigate concerns he raised about another allotment holder. The Council is at fault for not getting all relevant information when it investigated Mr X’s breach of the rules. The Council has not caused a personal injustice but will take action to prevent reoccurrence.

Southampton City Council (22 015 121)

Statement Upheld Fostering 09-Oct-2023

Summary: Ms X complained about how the Council supported her during the Special Guardianship process. The Council was at fault for the delays Ms X encountered and the inconvenience and uncertainty these caused.

Southampton City Council (23 000 028)

Statement Upheld Special educational needs 15-Nov-2023

Summary: The Council was not at fault for how long it took to reassess Mr Y’s special educational needs in 2022, or for its decision not to hold a review meeting during the reassessment. However, the Council was at fault for delays in its provision of social care support in 2023. It has now agreed to deliver the missed support to Mr Y, make symbolic payments to recognise the injustice caused, and explain how it will avoid similar delays in future.

Southampton City Council (23 006 826)

Statement Upheld Allocations 27-Feb-2024

Summary: Ms B complained about how the Council dealt with her move to another property and then the disrepair and noise and anti-social behaviour from neighbours at the new property. She considered that as a result she was living somewhere she didn’t want to live, that the property was in a state of disrepair and she suffered disturbance from the neighbours. There was fault by the Council. It will apologise to Ms B and make a symbolic payment to her.