Case Ref: 24 010 764 Category: Education Sub Category: Special educational needs

• The Council has agreed to review its processes to ensure that in cases where children are receiving alternative educational provision for medical reasons, that the Council regularly reviews whether the provision is accessible and suitable.

Case Ref: 23 017 552 Category: Education Sub Category: Special educational needs

• Share this decision with relevant staff. Remind staff that complaints should be addressed within the timescales set out in the Council’s policy. Remind staff that a child does not necessarily need evidence from a medical consultant to qualify for alternative educational provision.
• The Council will review its policy on arranging alternative educational provision for children who cannot attend school due to health needs to make sure it is clear that a child does not necessarily need evidence from a medical consultant to qualify for alternative educational provision, and that it reflects the law and statutory guidance.

Case Ref: 24 001 117 Category: Housing Sub Category: Homelessness

• The Council will remind relevant officers of the need to ensure when it refers homelessness applicants to other councils, the referral contains sufficient information for that council to make appropriate enquiries into whether to accept the referral.

Case Ref: 23 012 209 Category: Education Sub Category: Special educational needs

• The Council has agreed to carry out a review to ensure children with an EHC Plan with SENTA provision are receiving support.

Case Ref: 23 006 318 Category: Adult care services Sub Category: Assessment and care plan

• Council will provide evidence of practice note disseminated to improve social worker knowledge

Case Ref: 23 004 788 Category: Education Sub Category: Special educational needs

• The Council will provide evidence it has reminded managers to ensure funding decisions are made in a timely manner so that financial processes do not delay completion of annual reviews.
• The Council will provide evidence it has reviewed procedures to ensure there is appropriate staff cover when an officer is on leave.

Case Ref: 23 003 479 Category: Adult care services Sub Category: Assessment and care plan

• The Council has agreed to identify the action it is going to take to avoid delays in taking actionto meet urgent needs for care and support.
• The Council has agreed to review its care commissioning arrangements and create an action plan forimproving the availability of care providers to support people such as Mr X.

Case Ref: 22 017 110 Category: Education Sub Category: Special educational needs

• The Council will ensure relevant staff in the Inclusion and Special Educational Needs and Disabilities teams are able to recognise and respond to a complaint properly, with reference to our Guidance on Effective Complaint Handling for Local Authorities.

Case Ref: 22 013 954 Category: Children's care services Sub Category: Disabled children

• The Council has agreed to complete its review of its short break provision without delay to ensure it can provide appropriate respite provision for children and young people. This could include consideration of commissioning a new provider and working with neighbouring authorities.

Case Ref: 22 013 576 Category: Education Sub Category: Special educational needs

• The Council will review what steps it can take to reduce delays in obtaining educational psychology reports and produce an action plan to address this.