South Gloucestershire Council (24 001 347)

Statement Upheld Fostering 11-Jun-2024

Summary: We will not investigate this complaint about how the Council conducted a virtual meeting. Further investigation would not lead to a different outcome.

South Gloucestershire Council (23 020 891)

Statement Upheld Special educational needs 23-Sep-2024

Summary: We upheld Ms X’s complaint about inclusion funding for children with special educational needs in early years settings. The Council’s policy and practice at the time was flawed and this caused avoidable frustration, distress and uncertainty about whether additional hours of childcare could have been made available for Ms X’s child, Y. The Council has already taken appropriate action to remedy the injustice by apologising, offering a payment and amending its policy and procedures.

South Gloucestershire Council (23 011 505)

Statement Upheld Trees 02-Oct-2024

Summary: We will not investigate this complaint about a delay by the Council in doing tree work because the trees have now been removed.

South Gloucestershire Council (24 005 060)

Statement Upheld Other 24-Feb-2025

Summary: Mrs D complained the Council failed to ensure that a nursery did not charge top up fees for free early education places and did not investigate her complaint properly. We found the sustainability charge was in line with the statutory guidance. There was fault in complaint handling which the Council has already apologised for.