Case Ref: 19 014 705 Category: Education Sub Category: Special educational needs

• The Council agreed that within three months ofthe date of the decision on this complaint it would remind relevant staff ofthe importance of record keeping, including the consideration of following up keyconversations with service users in writing to minimise the risk of wronglyraising expectations.
• The Council had already apologised for delay in issuing an EHC Plan and saidit was making service improvements to address the delays. The Council has agreed to provide the Ombudsman with evidence of these service improvements implemented, and to do so within three months of the dateof the decision on the complaint.