There are 3 results (please note that to maintain confidentiality, we do not publish all our decisions)
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Solihull Metropolitan Borough Council (24 012 447)
Statement Upheld Homelessness 01-Jun-2025
Summary: Mr X complained about the Council’s failure to offer support with his homelessness since 2021. We found the Council to be at fault because it failed to carry out enquiries about his homelessness in 2024. This caused Mr X frustration, time and trouble. In response to his complaint, the Council apologised, made a payment to Mr X and made service improvements. This is an appropriate remedy, and we do not recommend anything further. We did not investigate what happened between 2021 and 2023 because this part of Mr X’s complaint was late.
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Solihull Metropolitan Borough Council (25 003 452)
Statement Upheld Charging 02-Sep-2025
Summary: We will not investigate this complaint because the Council accepted it was at fault when it responded to Mrs D’s complaint about her father’s care charges. It provided a proportionate remedy for the injustice caused to Mrs D and her father. Further investigation would not lead to a different outcome.
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Solihull Metropolitan Borough Council (25 011 194)
Statement Upheld Allocations 28-Jan-2026
Summary: We will not investigate this complaint about how the Council considered Mr Y’s housing register application. There is insufficient evidence of fault to justify an investigation into how the Council considered the application. The Council’s apology for its poor communication is a sufficient and proportionate remedy for the distress caused.