Service improvements

Sevenoaks District Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Sevenoaks District Council as a CSV file.

  • Sevenoaks District Council (21 013 852)

    Category: Planning Date: 19-May-2022

    Summary

    Mr B complained the Council made errors when it approved his neighbour’s planning application for a boundary fence, and it failed to take action against encroachment on his property. We found the Council at fault for failing to follow the local Highway Authority’s advice, as it approved the planning application without conditioning a pedestrian visibility splay. It was not at fault for not taking enforcement action for encroachment. The Council agreed to apologise to Mr B and make payment to acknowledge the distress its fault caused him.

    Service improvements

    The Council will remind its planning officers, when considering planning applications for vehicular and pedestrian visibility splays, to follow the advice it has agreed with the Local Highways Authority and the guidance set out in its own Policy, unless it can show good reasons for not doing so.

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