Service improvements

Sandwell Metropolitan Borough Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

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Sandwell Metropolitan Borough Council (22 001 734)

Category: Planning Date: 04-Oct-2022

Summary

Mr X complained the Council delayed dealing with his planning enforcement complaint, putting him to time and trouble and causing distress. We found the Council at fault for delay. We recommended it apologise to Mr X, pay him £100 for time and trouble, pay him £100 for distress and, investigate his complaint. Further, that it take action to prevent recurrence.

Service improvements

The Council will take action to ensure it has a process in place to inform planning enforcement complainants of any significant delays in casework, to manage expectations.The Council will take action to ensure it has a process in place to monitor service complaint outcomes; that is to ensure agreed actions are completed.The Council will publish its complaints policy on its website.

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