Service improvements

Sandwell Metropolitan Borough Council

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Sandwell Metropolitan Borough Council as a CSV file.

  • Sandwell Metropolitan Borough Council (22 016 852)

    Category: Housing Date: 13-Jul-2023

    Summary

    Mr D complained how the Council handled his request to join the housing register. He says the Council unfairly refused his application without clearly explaining why and it refused to give him the opportunity to rectify matters. He also says the Council failed to deal with his complaints. We find the Council was at fault for failing to give Mr D detailed reasons why it was rejecting his appeal of its decision to exclude him from the housing register. It also failed to properly deal with his complaints. The Council has agreed to our recommendations to address the injustice caused by fault.

    Service improvements

    The Council will issue written reminders to housing staff to ensure they address the points a customer raises when they are dealing with appeals about exclusions from the housing register.

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