Service improvements

Sandwell Metropolitan Borough Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Sandwell Metropolitan Borough Council as a CSV file.

  • Sandwell Metropolitan Borough Council (22 001 561)

    Category: Housing Date: 01-Dec-2022

    Summary

    Miss C complained about the suitability of the temporary accommodation provided by the Council which left her in unsuitable accommodation for longer than necessary with her young child. We have found fault by the Council but consider the agreed action of an apology, payment and service improvement provides a suitable remedy.

    Service improvements

    The Council will make arrangements to actively monitor all cases where families are in Bed and Breakfast to find alternative accommodation before the six week limit is reached.

  • Sandwell Metropolitan Borough Council (21 017 734)

    Category: Housing Date: 08-Sep-2022

    Summary

    Mrs X complains the Council wrongly bypassed her bids for a registered provider property. The Council is at fault as it did not properly record the medical advisor’s recommendations. The Council would have forwarded Mrs X’s nomination to the registered provider if it had properly recorded the medical advisor’s recommendations. However, we cannot know if the registered provider would have offered the property to Mrs X. The Council’s fault caused uncertainty to Mrs X which it has agreed to apologise for and make a payment of £300 to her. The Council will also review its housing allocations policy.

    Service improvements

    Reviews its housing allocations policy to:•ensure applicants are aware that registered providers may have their own occupancy and eligibility criteria and the Council can skip a bid if an applicant does not meet the registered providers eligibility criteria;•ensure it operates in accordance with the Equality Act 2010 and address the potential discrimination risk to applicants with medical priority who may not be considered for all the properties they bid on due to registered providers’ eligibility criteria.

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