Service improvements

Sandwell Metropolitan Borough Council

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Sandwell Metropolitan Borough Council as a CSV file.

Sandwell Metropolitan Borough Council (24 008 435)

Category: Environment and regulation Date: 17-Feb-2025

Summary

Ms X complained the Council repeatedly failed to collect her waste. We found the Council at fault in relation to the missed collections which caused Ms X avoidable frustration, distress, and inconvenience. The Council has agreed to apologise, make a symbolic payment for the injustice caused, and take action to prevent future recurrence of the issue.

Service improvements

the Council has agreed to put in place, or strengthen, systems to ensure collection crews are aware of properties with assisted collections on their rounds, and what this involves in each case.the Council has agreed to put in place, or strengthen, systems to liaise with organisations that are planning large-scale roadworks to develop contingency plans to mitigate the impact of their work on waste collections, particularly assisted waste collections.

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