Service improvements

Sandwell Metropolitan Borough Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Sandwell Metropolitan Borough Council as a CSV file.

  • Sandwell Metropolitan Borough Council (21 019 077)

    Category: Children's care services Date: 04-Aug-2022

    Summary

    Mrs X complained the Council failed to review a Special Guardianship Order for her grandchild, Y. This caused Mrs X distress as she considered a review may have led to Y having increased contact with her birth parents. The Council was at fault, but this did not lead to the injustice Mrs X has described. We have exercised discretion to investigate this complaint and it would have been reasonable to expect the Council to do the same. Mrs X has been caused frustration by the Council’s refusal to consider exercising discretion to investigate the complaint.

    Service improvements

    Remind staff of the need to consider exercising discretion when considering historic matters which fall within the remit of the statutory children’s complaints process.

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