Service improvements

Sandwell Metropolitan Borough Council

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Sandwell Metropolitan Borough Council as a CSV file.

  • Sandwell Metropolitan Borough Council (20 008 827)

    Category: Children's care services Date: 09-Jul-2021

    Summary

    Mr and Mrs B complained the Council carried out a flawed child protection investigation. We find the Council was at fault when it did not adequately represent Mr and Mrs B’s views when it completed its assessment. It also failed to provide them with a copy of the assessment in sufficient time. The Council has agreed to my recommendations to address the injustice caused by fault.

    Service improvements

    • Provide me with evidence to show the lessons it has learnt about completing accurate and evidence-based assessments. • Sent written reminders to its social workers to ensure they send relevant reports to all participants well in advance of any meetings.

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