Service improvements

Sandwell Metropolitan Borough Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Sandwell Metropolitan Borough Council as a CSV file.

  • Sandwell Metropolitan Borough Council (22 009 552)

    Category: Adult care services Date: 30-Mar-2023

    Summary

    Mr B complained that his mother’s care home failed to keep a proper record of Mrs D’s dental care, failed to provide the dental care in line with the care plan and did not amend the care plan appropriately. The Home also did not properly monitor Mrs D’s hydration towards the end of her stay at the care home and failed to act soon enough when Mrs D’s nutrition intake and her weight declined. We have found fault and the Council has agreed to apologise, pay a financial remedy and remind the care home of its duties.

    Service improvements

    Remind the Home of the importance of appropriate record keeping and the importance of alerting relevant staff if the care plan is not being followed and needs to be amended.

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