Sandwell Metropolitan Borough Council (20 008 605)

Category: Adult care services Date: 10-Aug-2021

Summary

There was fault by the Council as it charged Mr Y for care at a day centre when he did not attend. Amending the invoice for the charges remedies the financial injustice for Mr Y and the Council should also consider if others have been affected by the same error. There was no other fault by the Council in charging for the placement.

Service improvements

Sandwell Metropolitan Borough Council (20 005 276)

Category: Adult care services Date: 15-Sep-2021

Summary

Mr C complained the Council forged his signature to force him out of his home, arranged care placements which provided him with poor quality care, charged him for services he either did not receive or which were badly delivered and overcharged him for his care. The Council delayed resolving an issue with Mr C’s belongings and failed to ensure the care providers kept proper records. One of the homes also lost some of Mr C’s belongings. There is no fault in the remainder of the complaint. An apology, liaison with both care providers to ensure case recordings are improved and a payment to Mr C and his representative are satisfactory remedy.

Service improvements