Council failed Disabled young woman and her family over college transport, Ombudsman finds

Windsor and Maidenhead council has agreed to apologise and reconsider if it should provide free transport to a Disabled young woman trying to get to college. It will also look at other Disabled adult learners’ cases to see if they have also been affected by similar decision making.

Council asked to repay father’s nursery fees following ombudsman investigation

Royal Borough of Windsor and Maidenhead Council has been asked to partially reimburse the fees a father paid while his daughter was receiving free nursery care, after the Ombudsman found it did not ensure a company was providing transparent invoices.

Elderly man suffers after council splits him from his wife

An elderly couple of 59 years were split up with little regard for their welfare by Royal Borough of Windsor and Maidenhead, the Local Government and Social Care Ombudsman has found.

Disabled man spends nearly a year in unsuitable accommodation because of council faults

A disabled man was left to sleep rough and ‘sofa surf’ for more than three months during the winter because the Royal Borough of Windsor and Maidenhead did not act quickly enough to find him accommodation, according to a new report by the Local Government and Social Care Ombudsman.