Oldham Metropolitan Borough Council (23 011 290)

Statement Upheld Fostering 22-May-2024

Summary: Miss Y complains she was not able to progress through the Council’s fostering payment scheme due to Council fault. After considering the available evidence, we agree with the findings made during the statutory complaints investigation. We do not find further fault and so, in our view, the remedy already provided is proportionate.

Oldham Metropolitan Borough Council (24 000 822)

Statement Upheld Charging 04-Jun-2024

Summary: We will not investigate Mr X’s complaint about how the Council handled his late mother’s financial contributions towards her care costs. We would not achieve anything further by investigating.

Oldham Metropolitan Borough Council (23 009 682)

Statement Upheld Refuse and recycling 23-Jun-2024

Summary: Mrs X says the Council has failed to collect and return her bins in line with the agreement it made for assisted collections. Mrs X also says the Council have threatened to remove her assisted collection. Mrs X explains this has caused her distress. We have found fault with the Council for missing collections and with its complaint handling. However, the Council has already apologised which is a reasonable remedy.

Oldham Metropolitan Borough Council (24 014 447)

Statement Upheld Assessment and care plan 05-Feb-2025

Summary: We will not investigate this complaint about adult social care services. The Council failed to invite the complainant to a best interests meeting; it has apologised and confirmed the actions it will take to improve future service. It is unlikely the Ombudsman could add to this investigation or reach a different outcome. The Court of Protection is better placed to consider a challenge to what is in the best interests of the person using the Council’s service (the complainant’s relative).