Case Ref: 21 016 233 Category: Children's care services Sub Category: Looked after children

• The Council has agreed to remind complaint staff of the statutory guidance on complaint handling and ensures they are aware, either through training or a guidance note, of how to consider complaints about older events.
• The Council has agreed to ensure complaint staff have been trained on how to write appropriate and sensitive complaint responses with supporting evidence.

Case Ref: 21 002 822 Category: Children's care services Sub Category: Child protection

• the Council will carry out a fresh review of its decisions in the period before the children’s move to Mr X and send the findings to Mr X, the Ombudsman and all relevant staff.

Case Ref: 21 000 797 Category: Transport and highways Sub Category: Parking and other penalties

• •Remind staff of the Council’s duties under the Equality Act 2010 to consider providing reasonable adjustments for disabled service users, particularly in respect of accepting verbal challenges.
• •Review information on the Council’s website and any other literature regarding challenging PCNs to ensure information given complies with the Equality Act 2010 and provides details of how to request reasonable adjustments and make contact other than in writing.

Case Ref: 20 008 860 Category: Housing Sub Category: Private housing

• The Council has agreed to remind relevant staff that the law requires the Council to take formal action where it identifies a Category 1 hazard and provide any further training needed.

Case Ref: 20 000 273 Category: Transport and highways Sub Category: Parking and other penalties

• The Council will review its complaint procedures and staff training (including any necessary retraining) for those involved in investigating complaints to ensure investigations are robust and evidence based and that adequate records are kept including of interviews.

Case Ref: 19 005 605 Category: Housing Sub Category: Allocations

• Review its procedures to ensure interim accommodation, including that offered when an applicant has requested a review of suitability, is suitable for their needs.
• Provide evidence of its revised procedures for private sector housing to refer retaliatory section 21 notices to its tenancy team and the action it will take.