There are 2 results (please note that to maintain confidentiality, we do not publish all our decisions)
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Northumberland County Council (21 017 287)
Statement Upheld Other 24-Aug-2023
Summary: Miss X complains the Council hindered Child Y being referred for a diagnosis and failed to provide support. Miss Y says instead the Council focused on fabricated mental health concerns. This meant Child Y was unnecessarily without support and medication, and caused significant distress to Miss X. The Ombudsman finds fault with the Council for its handling of some areas of the child and family assessment, however the Council has identified and remedied the fault through the statutory complaints process.
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Northumberland County Council (23 009 373)
Statement Upheld Refuse and recycling 25-Oct-2023
Summary: We will not investigate this complaint about the Council’s collection of Mr X’s refuse. This is because the Council has done enough to put right any injustice its fault caused and we could not achieve anything more.